CSA Czech Airlines

CSA Czech Airlines is a full-service air carrier based in Prague.

Telephone
Toll Free : (855) 359-2932
Customer service : +420-239-007-007
Email
Mailing address
K Letišti 1068/30, Ruzyně, 161 00 Praha 6
Czech Republic
Website
smartwings.com/cz-en

What you need to know about CSA Czech Airlines

We receive few complaints about CSA Czech Airlines. This passenger's luggage was lost by the company, but they have refused to provide any reimbursement.

How to resolve a problem with CSA Czech Airlines

Try self-service first

Use our proven resolution methods.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

Verified contacts

CSA Czech Airlines customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Jiri Juran
Member of the Board responsible for controlling, corporate relations and product and customer services
Secondary
Martin Štolba
Vice-Chairman responsible for company operations
Chief Executive
Petr Kudela
Chief Executive

Frequently asked questions about CSA Czech Airlines

Call (855) 359-2932 or email call.centre@csa.cz.
Call +420-239-007-007.
Yes, you can access the online contact form here.
Yes. You can change or cancel your flight with CSA Czech Airlines. Here’s what you need to know:
  • You haven’t used your ticket yet.
  • The flight is operated by Czech Airlines or Smartwings.
  • You request the change at least 24 hours before your original flight. If the fare for your original flight is no longer available, you might have to pay extra for the new date.
Cancellation: If CSA Czech Airlines cancels your flight, they’ll try to book you on another one without charging you extra. If that doesn’t work for your plans, you can ask for a refund of your airfare. You can manage your reservations and tickets online using the My Bookings app. CSA Czech Airlines also has apps for iOS and Android phones that you can download to manage your bookings.
P. O. Box 37, 160 41 Praha 6, Czech Republic.
You can book a flight online through the CSA Czech Airlines website, via the mobile app, by calling customer service at (855) 359-2932, or through a travel agent.
You can modify or cancel your booking online through the "Manage Booking" section on the CSA Czech Airlines website, or by contacting customer service at (855) 359-2932. Modification and cancellation fees may apply based on your ticket type and fare conditions.
CSA Czech Airlines accepts major credit cards, including Visa, MasterCard, American Express, and Diners Club. Payment methods may vary depending on your booking channel and location.
Baggage allowance varies by ticket type and destination. Generally, economy class passengers are allowed one piece of checked baggage up to 23 kg, while business class passengers can bring two pieces up to 32 kg each. Cabin baggage policies also apply.
Yes, special meals can be requested during the booking process or through Manage Booking at least 24 hours before departure. Options may include vegetarian, vegan, gluten-free, and other dietary preferences.

Outdated info? Report it here